Windows live forgot password xbox

If you're changing your password because you're worried your account was hacked or compromised, follow the steps in:. Collapse all. Change your Microsoft account password online. Sign in to the Security page with your Microsoft account, and then select Change my password.

Once you've made the change, you'll receive a notification at your existing account email address or phone number. This is a precaution in case someone else made the change. If that happens, you can cancel the change by following the instructions in the notification.

If you need to add or change your Microsoft account security info, such as an alternative email address or phone number, follow the steps in:.

Update your Microsoft account security info. Add security info to your Microsoft account. On the Pick a password screen, type your new password. On the One more time screen, retype the same password to verify. Your password has been reset. Xbox status page. If there are no service alerts keeping you from signing in, contact us by using the Still need help?

Collapse all Reset your password on the Xbox console. The process on Xbox involves using a browser on the console. This opens a browser window. Next, enter the email address you use to sign in to your Microsoft account. The alternate email address and phone number you provided for security contact information are listed on the We need to verify your identity screen.

If these contact methods are still valid and you have access to them, continue to Step 2: Receive a security code. On the We need to verify your identity screen, select the security contact method email address or phone number where you want us to send your code. Select the option listed to see a dropdown list of all options you have set up on your account. Follow the instructions for completing the contact email address or phone number and select Send code.

Check your phone, email, or authenticator app for the security code, and enter it in the field provided on the Check your phone or Check your email screen. Choose Use my authenticator app , and select Next. On the Reset your password screen, type your new password. Retype it to confirm. Collapse all Recover your Microsoft account online.

Use the online account recovery form. To access this form, see:. Recover your account. Enter your Email, phone, or Skype name in the first box if you know it. In the Contact email address text box, type an email address where we can contact you or send your password reset link.

In the third text box, type the characters displayed on the screen. Fill in as many of the boxes as you can. Tips for completing the online account recovery form. Provide an alternate email address that you can access. Answer as many questions as you can:. Think back to when you created the account or last updated it. Have you moved since you created the account? Changed your name? If you can, submit the form from a computer you frequently use with this account. Select Get code.

Microsoft will send a verification code to the email or phone number you selected. Go to the recovery phone or email for where you expect to receive the code. Enter code and reset password Paste or type the code you received and select Next. Type your new password and select Next.

Need more help? Expand your skills. Get new features first. Was this information helpful? Yes No. Thank you! Any more feedback? The more you tell us the more we can help. Can you help us improve?

Resolved my issue. Clear instructions. Easy to follow. No jargon. Pictures helped. Didn't match my screen. Incorrect instructions. Too technical. Not enough information.