Geek squad program

Many times, with your permission, they can access your computer remotely to accomplish tasks or walk you through the physical actions of setups while handling the software side. This is usually the faster and cheaper route.

Remote services include:. Best Buy TotalTech Support is promoted for homes but can be purchased for small businesses as well dependent on IT needs.

The plan includes:. Geek Squad has two monthly office plans. Monthly plans get you more than on-call help; Geek Squad also provides tuneups and network support.

If you have IT needs that are recurring but not regular, then Geek Squad might be a more cost-effective option than hiring a full-time employee. If you are a very small operation and have the patience, time, and skill for everyday computer tasks, you may find it more cost-effective to pay the higher per-service fees on the few occasions you need more expert help such as for repairs or more difficult problems.

Geek Squad works with businesses of all sizes, from small, local companies, to large corporations. If your technical needs are small, you have an IT team, or you are a small business with a tech-savvy employee or employees, then Geek Squad may not be your best answer. In the few cases when you cannot solve an issue on your own, you may find a local computer repair shop quicker and more cost-effective. Also, check out our list of top Geek Squad alternatives below.

Geek Squad is not the only business IT support service out there. Here are several reputable services that also provide remote and on-site computer support. Several are franchises or independent technicians, so read reviews of your local store when considering them.

Geek Squad is a nationally recognized name for home IT, but it can handle businesses of all sizes too. It offers setup, training, and diagnostic services, plus discounts on more costly repairs. If your needs are greater, you can purchase monthly business plans as well. You can also get on-site visits or purchase from an a la carte menu of services. Contact Geek Squad to learn more. Karina Fabian has more than seven years of experience writing on business topics and reviewing software.

Before writing for Fit Small Business, she reviewed business software and services for other online websites. Karina has also worked as a marketing content specialist for Naviga. After her husband started a rocket company, Karina got a crash course on the ins and outs of starting a business and all the work that goes into launching a startup. In her free time, she writes science fiction and fantasy.

Sign up to receive more well-researched small business articles and topics in your inbox, personalized for you. Fit Small Business content and reviews are editorially independent. We may make money when you click on links to our partners. Learn More. Printer Setup or Troubleshooting. Small but frequent tech support tasks, including equipment and account set-up, and online and on-site support.

Services include online and onsite computer setup and troubleshooting, data backup, virus cleanup, OS install, and hardware installs. Nerds On Call. My wife works 2 jobs from home, my kids need the wifi so they can do their home work.

So the internet working is very important. After speaking to the Geek Squad support, I am told that they will have a Tech at my house between the hours 12 and 8 pm the next day. I was happy that they were going to assist in such short notice. I leave work early the following day, since my wife has no clue what to say or do. So I wanted to be here between the hours they stated.

I waited until 8 pm. When not even getting a Phone Call or an Email regarding the appointment, I call them. They exclaim that the tech tried to call me No Messages Left and tried emailing me Not one email and that we would have to reschedule nearly a month later.

I tried calling them out on these lies and even spoke to a supervisor. I explained to the supervisor that there were no phone calls made or emails made to contact me regarding this appointment. He did not seem to care one bit! So not only do I still have a wifi issue, Instead I lost money by leaving my job early. I now have paid an outside company to come in to resolve my issue, only to find that the system they sold me is way over advanced and I did not need all the equipment sold to me.

Plus it was never setup right from the beginning so it cost me more to undo what they did! Canceled my Total Tech membership and will never use Geek Squad again!!!

And, currently, there is no way to reach anyone who has any authority to explain the problem. We purchased a Geek Squad tech support plan a few years ago that recently ran out.

Shortly after the plan expired and we declined to renew it, the Webroot Secure Anywhere a system scan software program partnered with Geek Squad that they install when you purchase tech support suddenly began popping up on our screen.

First, it was every 30 seconds, shortening in time day by day, until now it is every 3 seconds. This hideous thing pops up in the middle of the screen blocking whatever we are doing. After trying every possible way to uninstall it ourselves, including working with Apple Tech - none of which worked - we called 3 different Geek technicians to uninstall it.

In my husband's old neighborhood, this is known as a "shakedown. Very poor business practices, I have to conclude.

Customer representatives use a carousel fraud scheme to continue passing the customer from one administrative untrained clerk to another until the customer gives up and no longer pursues the service they paid for. Most unfortunate. I have used the geek squad service over past 15 years with no complaints. Now I see their business practices have changed for the worst, to scam customers.

Run by Best Buy and well-known by consumers everywhere, Geek Squad is one of the most popular computer help services available. Online and at-home repairs: Geek Squad offers telephone support and in-home repair, which is a helpful feature for clients who find it too difficult to bring a unit to the store.

The Geek Squad also offers subscription services on a month-to-month basis. Short wait times: Consumers can depend on support providers to offer help within a short time, unlike some service providers that have unpredictable wait times. Support: Geek Squad was primarily aimed at individuals with tech issues in the past and only recently began offering a la carte services of IT solutions to small businesses.

The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services. Sign up to receive our free weekly newsletter. We value your privacy. Unsubscribe easily. Are you this business? Save Saved. Live agent Are you this business? About Geek Squad. You get all the Geek Squad you could ever need, too. Both Black Friday and Cyber Monday have come and gone, but the holiday shopping season is far from over.

Check out the best holiday deals that are still available here. In fact, we are only a few weeks away from Christmas, one of the biggest gift giving holidays of the year.

But as supply chains continue to feel the impact of COVID , shoppers may run into a few obstacles in their pursuit to check every item off their list. What if you could jump the line, guaranteeing access to a hard-to-get gift like, say, a PlayStation 5? That's one perk of Best Buy's Totaltech, a new subscription service that launched in October. Totaltech is BestBuy's new annual membership program. After launching nationwide on Oct.

One of the more notable perks of the membership is access to hard-to-find products this holiday season.