Malware bytes not installing

I tried to install after a hard reset with no effect on the installation. It still gives me the error. I am taking Liquid Tension's advice and downloading the offline installer.

I use Norton and invoke the VPN often, though not always. I hope this clears up the question about the proxy. On that note, I am not experiencing any network issues, though some sites will not let me access their content with the VPN on, even if I whitelist them. Perhaps this could be an issue, but I have turned off the VPN and am still experiencing the same message. However, it gets me to thinking that since I have exceeded my "unlimited" data threshold and am now throttled, the install is timing out.

Any thoughts? The offline installer did install and ver 4 is now up and running. The download failed two times before it finally completed. The offline install allowed for the work around. Double-click mb-support- 1. Click Yes to consent.

Click the Advanced tab on the left column Click the Gather Logs button A progress bar will appear and the program will proceed with getting logs from your computer Upon completion, click a file named mbst-grab-results. You need to be a member in order to leave a comment. Sign up for a new account in our community. It's easy! Already have an account? Sign in here. This site uses cookies - We have placed cookies on your device to help make this website better.

You can adjust your cookie settings , otherwise we'll assume you're okay to continue. Share More sharing options Followers 1. Recommended Posts. Pop Posted November 6, Posted November 6, Link to post Share on other sites More sharing options Malwarebytes Posted November 6, If you are having technical issues with our Windows product, please do the following: Spoiler.

Click OK Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so: Click "Reveal Hidden Contents" below for details on how to attach a file: Spoiler. This is my reply with the logs. Maurice Naggar Posted November 6, My name is Maurice. I will be helping and guiding you, going forward on this case. Posted September 10, Hello Kevin, Thanks for the advice.

However, I did follow all the steps you asked me to do, but when I tried to install the MB downloaded from the link you gave me, the runtime error kept on appearing. Well, the reboot screen stayed on for more than 40 minutes; I thought that my pc was stalled and shutted it off. The same thing happened after running the adwcleaner: the blue screen with the "rebooting" sign ran for more than 50 min before I stopped it by pressing the shut down button.

Thank you very much again and hope that you can find the way to kill. See if you can follow the instructions in this link:. Posted September 11, Do you still need assistance? Ok thanks for the update, Posted September 12, Posted September 14, I enclose the resulting files Addition. Double-click on the Rkill desktop icon to run the tool.

A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully. A log pops up at the end of the run. Please post this in your next reply. If you do not see the black box flash on the screen delete the icon from the desktop and go back to the link for the download, select the next button and try to run the tool again, continue to repeat this process using the remaining buttons until the tool runs.

You will find further links if you scroll down the page with other names, try them one at a time. If the tool does not run from any of the links provided, please let me know. Double click on the Scan log which shows the Date and time of the scan just performed.

Hello Kevin, I did what you suggested me to do with no good results. The only thing that changed when I tried to install MB was that the runtime error this time was and changed from the I was getting before.

Best regards and thank you nariyochi. Posted September 15, I never lose patience nariyochi, lets try to install with Chameleon Install Malwarebytes via Chamelon Make certain that your PC is connected to the internet and then open the new folder. Inside the folder expand each sub folder until you have windows folder open with list of entries of renamed Malwarebytes executable files Double click on each in turn until one will work If successful follow the prompts to install and update.

Post that log Hello Kevin, Thank you very much, I was finally able to install Malwarebytes. Following the procedure you gave me, using chamaleon I was able to install Malwarebytes right from the first try firefox.

The results of the first scan are in the file Scan 1. Well, it seem that the problem s I started the forum for have been solved. I congratulate you Kevin, and thank you very much. However, I'm concerned with additional two issues: among the possible culprits of the problems my Pc experienced are Advanced SystemCare, which is a sw that I trust and has been very useful to keep my pc clean of useless files and a clean registry, additional to many other helpful tools.

I hope not to abuse your time and kindness. Hello nariyochi, Advanced System Care and Reimage do have a dubious history, personally I would not use that software. Lets run FRST again and get a fresh set of logs, if those are clean we can finish up Posted September 17, Still with us nariyochi? Posted September 19, This topic is now closed to further replies. Go to topic listing. Recently Browsing 0 members No registered users viewing this page. Back to top. I've just looked into my task manager and no Kaspersky processes are available, before i did have both and they ran well, but atm nothing except for Windows Defender.

Run the Kaspersky removal tool and restart. There's no Kaspersky files on my PC. So far I have downloaded and tried the offline installer with the same results. Shutting down the computer instead of restarting got rid of the two without warning restarts, but also failed to complete the installation, lol. Well the automated response wins this time, running the support tool did the trick, and all of the protections are on again.

There is an exclamation mark on the tray icon for unknown reasons but that's another matter. Hi everyone, The underlying cause here is related to a database update issue that we're aware of. We're in the process of working on a fix for this and hope to be able to address it shortly. I can't install malwarebytes too saying the same from this topic from him. I'm nervous to my pc because I can't remove the malware or virus that may see my sensitive passwords.

I dont know what to do!.. This is my question to developers when this bug problem installation fails will be done so we can install?? If your system is infected then please read and follow the instructions in this topic , skipping any steps you are unable to complete, then create a new topic in our malware removal area by clicking here and one of our malware removal specialists will assist you in checking and cleaning any threats from your system.

If you believe that your system is infected then please read and follow the instructions in this topic , skipping any steps you are unable to complete, then create a new topic in our malware removal area by clicking here and one of our malware removal specialists will assist you in checking and cleaning the system of any remaining threats. Hi horizon , Your installation issue appears to be networking-related.

A timeout is occurring when attempting to download some of the packages used during the installation. Are you aware of any networking-related issues in your environment? You can try the Malwarebytes offline installer. This site uses cookies - We have placed cookies on your device to help make this website better.

You can adjust your cookie settings , otherwise we'll assume you're okay to continue. All Activity Home Malwarebytes for Home Support Malwarebytes for Windows Support Forum "an error has occurred and malwarebytes will not install on your computer" "an error has occurred and malwarebytes will not install on your computer".

Share More sharing options Followers 4. Recommended Posts. Some1 Posted November 30, Posted November 30, When i try to install it, it restarts once, then a second time and then my pc loads, and a box comes with "an error has occurred and malwarebytes will not install" Any idea why? Thanks, Kuba.